We want you to be completely satisfied with your order and our products. Thanks to our 30-day return guarantee you are in no hurry. In case you are not fully satisfied and wish to return the ordered items, you are required to send back or deliver the goods to us immediately, and in any case no later than thirty days from the day on which you informed us about the cancellation of the contract. The deadline is met if you send us the goods prior to the expiry of the thirty day period.
In this case, the return shipment within Germany will be free of charge (except for OUTLET products).
To return your order within Germany, you just have to complete a few steps.
1.) FILLING IN THE FORM
In case you want to return an item, please fill in the cancellation form with the required information.
(There is no obligation to complete this form for the effective exercise of the right of withdrawal)
After completing the withdrawal form, you will automatically receive a link to the DHL returns portal, where you can print out return labels.
Items must be returned with packaging together with the printed form of cancellation/withdrawal in one shipping carton.
Now stick the return label on the shipping carton. Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.
You will receive your refund within two weeks after posting your package for shipment. In many cases, the refunds will be processed faster.