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How can I return my order from within Germany?

To return your order within Germany, you just have to complete a few steps.

 

  1. Fill in the cancellation form online. The attachment to your order confirmation also contains a PDF document that you can print out and complete.
  2. When you send the form that has been completed online, you will automatically receive a link to the DHL returns portal where you can print your return label.
  3. Place the return item in its original packaging along with the printed cancellation form into a mailing box.
  4. Then stick the return label onto the mailing box. When doing so, please ensure that the label that we used to send you your order can no longer be seen.
  5. You will receive your replacement within four weeks of sending the package. Processing may also be faster in many cases.

Orders within Germany can be returned free of charge within 14 days following receipt of the goods.

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