All information on the right of withdrawal can be found in our cancellation policy:
In case you are not fully satisfied and wish to return the ordered items, just follow our instructions for a quick and easy return of your items.
In case you want to return an item, please fill in the cancellation form with the required information.
After submitting the form, we will validate if your cancellation request is qualified for a free return label. This process can take up to ten working days (mo-fr) at the moment. In case your request is qualified, we will send you a free DHL-return label for your product. If your request is not qualified you will need to pay the shipping costs yourself.
After submitting the form, we will validate if your cancellation request is qualified for a free return label. This process can take up to ten business days. When the request is qualified, you will need to pay the shipping cost. Return labels will only be provided if the product is defective within 30-days from the date of purchase.
Items must be returned with packaging together with the printed form of cancellation/withdrawal in one shipping carton.
Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.
You will receive your refund within two weeks after posting your package for shipment. In many cases, the refunds will be processed faster.
The return costs for B-goods are to be borne by the buyer.
c/o Hellmann Worldwide Logistics
CL Halle 1 / Tor 15