We want you to be completely satisfied with your order and our products. Thanks to our 30-day return guarantee you are in no hurry. In case you are not fully satisfied and wish to return the ordered items, you are required to send back or deliver the goods to us immediately, and in any case no later than thirty days from the day on which you informed us about the cancellation of the contract. The deadline is met if you send us the goods prior to the expiry of the thirty day period.
We will not bear the costs incurred for returning the goods.
To return your order from outside Germany, you just have to complete a few steps.
1.) FILLING IN THE FORM
In case you want to return an item, please fill in the cancellation form with the required information.
(There is no obligation to complete this form for the effective exercise of the right of withdrawal)
After submitting the form of cancellation/withdrawal you will receive an automatically generated e-Mail. Please print the e-Mail and enclose it to the package to be shipped.
Items must be returned with packaging together with the printed form of cancellation/withdrawal in one shipping carton.
Please address the shipping carton to:
beyerdynamic GmbH & Co. KG
Shipping Center Talheim
74388 Talheim- Germany
Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.