All information concerning returns can be found in our cancellation policy:
In case you are not fully satisfied and wish to return the ordered items, just follow our instructions for a quick and easy return of your items.
You are located in the US? Please click here
A-STOCK AND B-STOCK PRODUCTS
For returns within the EU:
In case you want to return an item, please fill in the cancellation form with the required information.
2.) VALIDATION
After submitting the form, we will validate if your cancellation request is qualified for a free return label. We will reply within 48 hours. In case your request is qualified, we will send you a free DHL-return label for your product. If your request is not qualified you will need to pay the shipping costs yourself.
3.) PACKAGING
Items must be returned with packaging together with the printed form of cancellation/withdrawal in one shipping carton.
4.) SHIPPING
Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.
5.) REFUND
You will receive your refund within two weeks after posting your package for shipment. In many cases, the refunds will be processed faster.
For returns within the USA:
For US returns, please see the “Return” page on the North America website: https://north-america.beyerdynamic.com/service-support/return
For assistance, please email the US team at info@beyerdynamic-usa.com