If a coupon is not accepted at checkout, there may be several reasons for this. Please check the following points:
1. Entering the code correctly
Make sure the spelling is correct (case-sensitive).
Do not include any extra spaces before or after the code.
Do not confuse characters (e.g., O/0, I/l).
2. Validity and Terms
Check whether the coupon is still valid (expiration date).
Note any minimum order amounts or restrictions (e.g., only for certain products/categories).
Some coupons are valid only once per customer.
3. Cannot be combined
Our coupons generally cannot be combined with other promotions, discounts, or codes.
→ If necessary, remove any coupons that have already been redeemed and use only one code.
1. Entering the code correctly
Make sure the spelling is correct (case-sensitive).
Do not include any extra spaces before or after the code.
Do not confuse characters (e.g., O/0, I/l).
2. Validity and Terms
Check whether the coupon is still valid (expiration date).
Note any minimum order amounts or restrictions (e.g., only for certain products/categories).
Some coupons are valid only once per customer.
3. Cannot be combined
Our coupons generally cannot be combined with other promotions, discounts, or codes.
→ If necessary, remove any coupons that have already been redeemed and use only one code.
4. Excluded Items
Certain items (e.g., sale items, bundles, gift cards) may be excluded from the coupon.
5. Technical Check
Refresh the page or try using a different browser or device.
If necessary, clear your browser’s cache.
6. Coupon already used
Check whether the code may have already been redeemed.
7. Wrong market/country version
Coupons may only be valid for specific country stores.
Still having problems?
Contact our customer service with the following information:
Voucher code
Screenshot of the error message
Items in the shopping cart
We will review the situation as soon as possible and assist you further.